Replacement Policy

No Returns and Cancellations

Only Replacement of same product allowed

At Spares2Door, we prioritize your satisfaction and aim to provide seamless service. Our Replacement Only Policy ensures quick exchanges without the complexities of returns or cancellations. Here are the details:

1. Eligibility for Replacement:

• You can request a replacement for any spare part purchased from our platform.
• To be eligible for a replacement, the following conditions must be met:
• The replacement request must be raised within the same day of receiving the product.
• The spare part should be in its original condition, unused, and undamaged.
• The packaging must be intact.

2. How to Initiate a Replacement:

• Manual Replacement Request:
• Visit our website and navigate to the Replacements section.
• Click on the “Raise Replacement Request” link.
• Provide the necessary details, including your order number and the reason for the replacement.

3. Same-Day Delivery of Replacement Item:

• Upon approval of your replacement request, we will arrange for the delivery of the replacement spare part on the same day.
• Please note that same-day delivery is subject to availability and operational constraints.

4. Disclaimer:

• Unused Condition:
• The replacement spare part must remain unused. Any signs of installation or wear will render it ineligible for replacement.
• We reserve the right to inspect the returned item before processing the replacement.
• Availability:
• While we strive to provide same-day delivery, unforeseen circumstances (such as stock availability, delivery logistics, or external factors) may affect the timeline.
• We appreciate your understanding in such cases.

5. Contact Us:

For any further assistance or queries related to replacements, feel free to reach out to our customer support team via email or phone.

Thank you for choosing Spares2Door!